Support
Everything you need to use Noor well โ and what to do if something doesn't behave. Can't find your answer? Email us any time.
๐ง Email support:
ovesh.working@gmail.com
โ we reply within 48 hours, usually much sooner.
Including your iPhone model and iOS version helps a lot.
Frequently asked questions
How do I count?
Open Noor and tap anywhere on the screen โ every tap is one count, with
haptic feedback that intensifies as you approach your goal. The ring
shows progress toward your target. When you finish a round you'll see a
completion card; choose "Count again" to start the next round or
"Choose another dhikr".
How do I reset a round by mistake-free?
Press and hold anywhere on the counter for about half a second. A
confirmation appears ("Reset this round?"), and right after resetting
an Undo toast appears for a few seconds in case it was
accidental.
The Home Screen widget counts my last-selected dhikr โ how does that work?
The small "Quick Tasbeeh" widget and the Lock Screen bead mirror
whatever dhikr you last selected inside the app. Tapping +1 on them adds
to that exact same tally โ app and widget stay in sync, and completing a
round from the widget records it in your history too. If the numbers
look stale after reinstalling, remove the widget, reopen the app once,
then add the widget again.
Why did the Lock Screen counting activity disappear?
The Live Activity ends gracefully when a round completes (it shows your
final state briefly first), when you reset, or when you switch dhikrs.
It also needs permission: check iOS Settings โ
Face ID & Notifications โ Noor โ allow Live Activities. Starting a new
count brings it back automatically.
I turned sound off but hear something / I turned it on but hear nothing.
Sound modes are: Off, Tick (soft click each count), and Chime (gentle
tone on completion). Toggle via Settings โ Counting โ Sound, or the
speaker pill under the ring on the main screen. Changes apply instantly.
Note: sounds respect your device's silent-switch setting like all system
audio.
Can vibration play only when I complete a round?
Yes โ Settings โ Counting โ Vibration offers Off, Each count,
On completion only, and Full (counts + halfway milestone + completion).
There's also a quick vibration pill next to the sound one on the main
screen.
How do reminders work? Are they private?
Settings โ Reminders โ tap โ, pick any dhikr from your library and a
time. These are local notifications generated by your own device โ
nothing is sent from a server, ever. If reminders don't appear, check
Settings โ Notifications โ Noor โ Allow Notifications, then re-save any
reminder.
What is a vajifa in Noor?
A vajifa is an ordered set of dhikr steps (for example the built-in
Morning Vajifa or Friday Durood). Create your own via Vajifa โ โ:
add steps, drag to reorder, and set each step's target. During a
session you complete one step at a time with its own mini-counter, and
your overall progress is saved even if you close the app mid-way.
Where is my data stored? Do I need an account?
Everything lives only on your device โ there are no accounts, no cloud,
no analytics. Deleting the app deletes all data permanently. See the
Privacy Policy
for the full detail.
Which languages does Noor support?
English, Arabic, Urdu, Hindi, Farsi, Russian, German, Spanish โ plus
Turkish, Bengali, and Indonesian. The interface follows your device's
system language automatically.
Can I hide the count number while counting?
Yes โ Settings โ Privacy โ "Hide count numbers" shows only the progress
ring for calm, private counting. You can also personalize fonts, ring
color, count color, and background under Settings โ Appearance.
Troubleshooting checklist
โ Widget shows old numbers
Widgets refresh instantly after each tap; if the system evicted one, edit your Home Screen, remove and re-add it. Reopen the app once first so it can sync your selection.
๐ Reminders not firing
iOS Settings โ Notifications โ Noor โ allow. Then open Noor โ Settings โ Reminders and re-save one reminder to reschedule.
โก๏ธ App feels slow on Simulator
Debug/simulator builds always lag; on-device Release builds open in well under half a second. Judge performance on real hardware.
Still stuck? ovesh.working@gmail.com
โ include what you tapped and what happened. JazakAllahu khayran for
helping improve Noor.